job details

Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients.

ACCOUNTABILITIES 

Product Implementation

- Project manage the implementation of cash management solutions with clients, ensuring that all customer and Internet set ups are   complete to facilitate successful implementations for each deal.

UAT Support

- Support the product team in the production and execution of test scripts for new products, managing the resolution of any errors to   support acceptance from the customer.

Product and Service Support

- Provide product and service support for customers and relationship managers, liaising closely with operations teams to ensure any   issues are resolved to the customer’s satisfaction.

Policies, Processes, Systems and Procedures

- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that   work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers    and stakeholders.

Self-Management

- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to   maximise own contribution to business performance.

Customer Service

- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and   external customer interactions.